Specialised services are offered in two broad areas:
Managing conflict and resolving disputes through:
- Resolution – applying a range of resolution techniques and methods to existing conflict or disputes - facilitation, mediation, early neutral evaluation, conciliation and arbitration. Resolution expertise in commercial, workplace, community and industry conflict and disputes;
- Consulting – remedying systemic issues to bring about direct stakeholder engagement and alignment. Improving communications, consultation and collaboration. Consulting is typically undertaken in industry and organisational contexts where the issues may involve conflict and disputes with management, employees, unions, suppliers or contractors.
Developing capability to better manage conflict and avoid or minimise disputes through:
- Education and training – for groups and organisations. This can include developing negotiation skills, training facilitators, mediators and conciliators, and building conflict management capabilities;
- Coaching – for individuals and teams (including Boards). This can include conflict coaching, and leadership and management coaching.